2-step verification

How to add an authenticator app

An authenticator app makes a new 6-digit code every 30 seconds. When you sign in, the Hub asks for your password and the code. Someone who steals your password still can't get in without your phone. It's optional, but we strongly recommend it, especially if you hold coins or use the wallet.

1. Install an app on your phone

Pick one. They all work the same way.

2. Add AUTISTIK Hub to the app

1. On a computer: open the app on your phone, tap + (or Add account), choose Scan a QR code, and point the camera at the square code on this page.
2. On your phone: tap Open in my authenticator app. If nothing happens, tap Copy the key, then in the app choose Enter a setup key and paste it. Name it AUTISTIK Hub and choose Time based.

3. Type the code to finish

The app now shows AUTISTIK Hub with a 6-digit number. Type that number into the box on this page and press Turn it on. That's it.

Each time you sign in

Enter your email and password as usual. Then open the app and type the 6-digit code it shows for AUTISTIK Hub.

If something goes wrong

• "That code didn't work": codes only last 30 seconds, so type the newest one. Check your phone's date and time are set to automatic.
• New phone: turn on the app's backup before you switch, or add a second authenticator (a tablet or second phone) on the Account security page.
• Lost your phone with no backup: email team@autistik.io from your account's email address. We check it's really you before resetting it, which can take a few days.
• We will never ask you for your code by message, email or phone call. Anyone who asks is trying to break into your account.